Refund Policy
Legal Disclaimer
General Information
This policy governs refund requests related to NovaDynamic Technology Services LLC ("NovaDynamic IT") ("NovaDynamic") services. It does not constitute financial, legal, or contractual advice.
By engaging with our services, clients acknowledge that:
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Refunds are assessed on a case-by-case basis, considering contractual obligations and the nature of the service provided.
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Non-refundable services include proprietary consulting, AI-driven solutions, and implementation strategies due to their custom nature.
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Limitations of liability apply, and NovaDynamic Technology Services LLC (NovaDynamic IT) is not responsible for external factors affecting service outcomes.
Refund Policy - The Basics
1. Eligibility for Refunds
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Refunds may be granted for billing errors, service non-delivery, or unmet contractual obligations.
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Certain services or products may be non-refundable due to their custom nature.
2. Non-Refundable Items
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Digital products, consulting sessions, or proprietary IT implementations are often non-refundable.
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Subscription-based services may have specific cancellation terms.
3. Refund Request Process
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Customers must submit a refund request within a defined period (e.g., 30 days from purchase).
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Supporting documentation may be required for processing.
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Refunds are typically issued to the original payment method.
4. Cancellations & Prorated Refunds
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Prepaid services may be eligible for partial refunds based on work completed.
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Subscription-based services may have notice periods for cancellations.
5. Dispute Resolution & Governing Law
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Refunds are processed according to the business’s legal jurisdiction.
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Customers may be required to resolve disputes through mediation or arbitration.
Refund Policy
Refund Eligibility
Refunds may be granted under the following conditions:
✔ Service Non-Delivery: If NovaDynamic Technology Services LLC ("NovaDynamic IT") ("NovaDynamic") fails to initiate or complete the agreed service.
✔ Billing Errors: If an incorrect charge was applied due to administrative oversight.
✔ Failure to Meet Agreed Deliverables: If contracted services are not provided as outlined.
Non-Refundable Services
❌ Consulting & Advisory Sessions – Once delivered, consulting services are non-refundable.
❌ AI & IT Implementation Solutions – Any deployed AI-powered automation or cybersecurity solutions.
❌ Digital & Technical Reports – Custom strategy documents, ROI modeling, and compliance frameworks.
❌ Subscription-Based Services – Monthly support contracts or IT management plans (except per contract cancellation terms).
Refund Request Process
To request a refund, clients must:
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Submit a formal request via email to billing@novadynamicit.com within [30] days of the issue.
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Provide supporting documentation, including proof of service agreement and an explanation of concerns.
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Allow up to [30] business days for internal review and resolution.
Refunds will be processed to the original payment method upon approval.
Service Cancellations & Adjustments
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Prepaid Services: Clients may cancel prepaid engagements, subject to a prorated refund based on work completed.
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Subscription-Based Services: Refunds for cancellations adhere to contractual obligations.
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Custom Projects: Due to the complexity of custom solutions, partial refunds may be granted based on project status.
Governing Law & Dispute Resolution
This refund policy is governed by the laws of Massachusetts. Any disputes must follow the arbitration or legal resolution outlined in our Terms & Conditions.
Contact Information
For refund-related inquiries, contact:
📧 Email: billing@novadynamicit.com